A Practical Guide To Understanding The Mobile Market Opportunity in Ireland Seventy percent of online revenue in Ireland goes to a business abroad. 23% of Irish marketers say they are without a mobile marketing strategy (Marketing Institute of Ireland). Now while I don’t subscribe to the concept of a ‘mobile marketing strategy’, marketers are not yet serving the needs of […]
Posts with the Understanding B2B Customers tag
There Is No Better Way To Improve Your Strategic and Tactial Business Planning, Product Development and Marketing Communications Than By Understanding Customers. Here Are The JEM 9 Resources To Help You.
Digital Data – Use & Adoption Of Analytic Tools
Love / Hate Chart + Data Inspiration! Types of market research analytics or tools that you could be using to inform (and transform) your business, marketing communications and product development.
Inspirational Customer Journey Maps
Customer journey mapping uncovers the myriad of ways customers touch; your people, your processes, your marketing content and your solutions. And, as with anything new, getting started is easier when you have a sense of what the outcome is like. Maybe you’re looking for examples to introduce the idea of customer journey mapping to your team (or even your […]
How To Run A Customer Journey Mapping Workshop
Doing customer journey mapping can be intimidating but it need not be. With a step by step guide, a downloadable process flow template, and a guided case study, here you will come away with a concrete sense of how to put together a customer journey map.
Key Elements Of Customer Journey Maps
Designed to explain customer journey mapping, and inspire product leaders to consider journey mapping, the workshop at ProductCamp Dublin entitled ‘How To Do Customer Journey Mapping’ worked through the key element of journey maps. Customer persona, journey statements, journey phases and questions, touchpoints and channels were looked at in turn.
B2B Market Research Data Sources
Finding market research data to answer your business questions is easier than you think. Irrespective of what market research methods, tools or techniques you’re using, these accessible B2B data sources will help you better understand and, ultimately reach, your B2B prospects. You’ll be pleasantly surprised how many are readily available and quick to access. Some […]