“Don’t Change It: Test It!” Are your B2B landing page conversion rate amazing or abysmal? How do you know? No-one is at the same place in your industry/company development/team maturity/product technology/market penetration/competitive environment as you. You are unique. Here’s an overview to guide your thinking.
Posts in the Understanding Customers category:
Customers Are The Heart Of Marketing.
There Is No Better Way To Improve Your Marketing Than By Understanding Customers. Here Are The JEM 9 Resources To Help You Better Understand Customers
How To Get Your Team Started With Customer Journey Mapping => Touchpoints
For some organizations the core objective of customer journey mapping is to reduce the loss of prospects. For others, the goal is to start understanding the experience of prospects and customers who are trying to navigate your organization. For those responsible for product and service development, it’s about uncovering opportunities to serve customers better. In […]
Design Thinking
Design Thinking is not about design nor about the user interface, it’s about thinking about people, the users of your product or services.
1 Minute Market Research Tip – Google Trends
Take a minute to improve your marketing with this series of marketing tips that take one minute to explain or use.
Case Study: B2B Technology Customer Persona Development
Putting ‘Customer Experience’ At The Heart of IT Service Delivery and Development.
What Teams Appreciate About ‘VoC’, voice of the customer, Research
How do you establish shared, customer-centric motivation in your teams? ‘Group IQ’ is: the ability of teams to perform well. Groups with high emotional intelligence outperform those with high cognitive abilities (Goleman). Harmonious groups try harder and pull together. Shared motivation provides the ‘pull’ in the same direction. So how do leaders establish shared, customer-centric […]