Photo of Workshop To Get Team Started With Customer Journey Mapping

How To Get Your Team Started With Customer Journey Mapping

For some organizations the core objective of customer journey mapping is to reduce the loss of prospects.  For others, the goal is to start understanding the experience of prospects and customers who are trying to navigate your organization. In all cases customer journey mapping starts with building a realistic picture of how customers experience working […]

JEM 9 Marketing Consultancy Discussion Guide Template Word Cloud Discussion Topics

Voice of the Customer – How To Develop A Discussion Guide

In order to understand customers, voice of the customer projects undertakes to speak to actual customers!  A discussion guide focuses the conversation on key topics about which you want to learn. Based on internal stakeholder interviews, and existing internal and external data sources, a discussion guide provides the framework for what you need to learn […]

JEM 9 Marketing Consultancy Capturing Voice Of Customer Listening Sculpture

Capturing Voice of Customer

Whether you are working on the fuzzy-front end of product or service development,  developing customer personas to better target your marketing communications or diving into customer experience, doing voice of the customer market research typically means sitting down with customers,  listening and capturing their ideas. So how do you get set up for success when collecting […]

Learning From Startups - JEM 9 Marketing Consultancy

Learning Innovation From Successful Startups

Because innovation is not just for startups. Are you are looking to move the balance of revenue away from existing towards new innovative solutions?  Or perhaps operationally you’re in great shape but are looking to the future.  But building something new is fundamentally different from operational excellence. So with so much focus on technology, startups and […]

Inspiration and A Check list for Selecting Customers in Understanding Customers

Customer Selection In Market Research

The following checklists consider; which customers to include when conducting market research, and how to decide which customers to involve in your learning. Voice of the customer, face to face usability testing, customer persona development and customer journey mapping development are some of the examples where these customer selection lists are useful.